FAQ's

Do Chaplins only sell genuine authorised products?

The designs we sell are always the genuine authorised version of any particular design. Genuine and authorised means that items are being manufactured by the company who owns the copyright licence or who has express permission from the copyright licence holder. Purchasing only the genuine authorised version of any design ensures that the item is made to exacting and precise specifications, ensures the quality is excellent, and ensures that the designer's estate receives royalties for their design. This last point is important as rewarding designers for their work (as with artists) encourages others to be creative and produce new items. Terms such as original and reproduction mean different things to different people. To us, original means an item which has been in continuous production since its original launch onto the market.

Do Chaplins offer trade discounts?

Chaplins do have a contract department that focuses on selling into large projects usually involving architects and interior designers. We are able to tailor pricing to fit the size of the project.

Can someone help me plan and design my room?

Chaplins offer a interior design service where we are happy to help with your design, measure spaces, offer advice and, where applicable, provide plans. Please contact us for more details.

Do you hire out furniture?

Yes we do. We charge 15% of the retail price per day. This service is aimed at photographers and advertising agencies rather than the residential market. Please contact the Simon Chaplin for further details.

How do I get to the Chaplins Retail Store and is there parking nearby?

Chaplins has ample free parking to the rear of the showroom. For directions see our Retail page.

What settings or software do I need to view the Chaplins website?

The Chaplins website has been designed and tested as compatible with all major browsers; however, we do recommend Internet Explorer 8 or Mozilla Firefox for the best viewing experience.

What information about me will you keep when I visit your website?

The only information we will keep is information you have asked us to keep which includes our mailing list which you can unsubscribe from at anytime.